Celebrating a Decade of Excellence

8/8/2024 (Permalink)

Ken Parker and Ron Pack announcing awarding the recipients of the 5 and 10 year awards

Last week, on August 2nd, we marked the 10-year anniversary under the dynamic ownership of Ken Parker and Ron Pack. What began as the purchase of a single franchise has blossomed into a remarkable journey of growth and success. With fearless leadership and steady commitment, we've expanded to 13 franchises and welcomed three more managing partners across Ohio.

Over the past decade, our dedicated team of 200 professionals has tackled nearly 20,000 jobs! While Ohio is our home base, our commitment to helping communities extends far beyond state lines. We've brought our expertise and support to 13 states, including Texas, Vermont, North Carolina, Florida, and Oklahoma, offering our services wherever they are needed most.

Among the 2,250 franchises across North America, our SERVPRO ® team has consistently ranked in the top 100 for nine consecutive years and achieved a coveted spot in the top 10 for three years. This recognition is a tribute to our hard work, dedication, and exceptional service.

Here's to 10 incredible years of making a difference and many more to come! Thank you to everyone who has been part of this journey with us. We couldn't have done it without your support and trust.

A Guide to Navigating the Insurance Process

8/6/2024 (Permalink)

Experiencing property damage, whether due to water, fire, or storm, can be incredibly stressful. Navigating the insurance claims process can add another layer of complexity to an already challenging situation. At SERVPRO®, we understand the intricacies of the insurance claims process and are here to help guide you every step of the way. This guide will educate you on the claims process, highlight common pitfalls, and offer tips on how to document damage effectively.

The Insurance Claims Process

The insurance claims process for property damage typically involves the following steps:

1. Immediate Action: As soon as you discover damage, take immediate action to prevent further harm. This may include turning off water sources, boarding up windows, or covering damaged roofs.
2. Contact Your Insurance Company: Notify your insurance company as soon as possible. Provide them with details about the damage and inquire about the next steps in the claims process.
3. Document the Damage: Before making any repairs, thoroughly document the damage by taking photographs and videos. Keep a detailed inventory of damaged items, including their value and purchase date.
4. Temporary Repairs: Make temporary repairs to prevent further damage, such as covering leaks or securing broken windows. Keep receipts for any materials or services you purchase, as these may be reimbursable.
5. Meet with the Adjuster: Your insurance company will assign an adjuster to assess the damage and determine the payout amount. Be present during the inspection to ensure all damage is noted and addressed.
6. Submit Your Claim: Submit all necessary documentation, including photos, videos, receipts, and repair estimates, to your insurance company. Ensure all paperwork is complete and accurate to avoid delays.
7. Review the Settlement Offer: Once your claim is processed, the insurance company will provide a settlement offer. Review it carefully and negotiate if necessary to ensure it covers all repair and replacement costs.
8. Repair and Restoration: After settling the claim, proceed with the repair and restoration process. Choose a reputable restoration company, like SERVPRO, to ensure high-quality work.

Tips for Documenting Damage and Working with Adjusters

Proper documentation and effective communication with insurance adjusters can significantly impact the success of your claim:

• Photograph Everything: Take clear, detailed photos of all damaged areas and items from multiple angles. Capture the overall damage and close-up shots of specific issues.
• Create a Damage Inventory: List all damaged items, including their make, model, age, and estimated value. This inventory will be essential for your claim.
• Keep Records of Communication: Document all interactions with your insurance company, including phone calls, emails, and letters. Note dates, times, and key points discussed.
• Be Honest and Thorough: Provide accurate information about the damage and the events leading to it. Honesty and transparency will facilitate a smoother claims process.
• Accompany the Adjuster: Walk through your property with the adjuster to ensure all damage is noted. Point out hidden or less obvious issues that may require attention.

How SERVPRO Assists Clients with Insurance Claims

At SERVPRO, we understand that dealing with property damage is stressful enough without the added burden of navigating insurance claims. Our team is here to help you through every step of the process, ensuring a smooth and successful restoration experience.

Our Support Includes:

• Claims Assistance: We work closely with your insurance company, providing them with detailed reports and documentation to support your claim. Our goal is to streamline the process and secure a fair settlement.
• Expert Assessment: Our trained professionals conduct a comprehensive assessment of the damage, ensuring no detail is overlooked. This thorough evaluation helps us develop an accurate repair plan and cost estimate.
• Efficient Restoration: Once your claim is approved, our experienced team gets to work quickly, restoring your property to its pre-damage condition. We use advanced equipment and proven techniques to deliver high-quality results.
• Customer Advocacy: We advocate for our clients throughout the claims process, ensuring their needs are met and their concerns are addressed. Our team is always available to answer questions and provide guidance.

Understanding the insurance claims process for property damage is essential for a successful recovery. By documenting damage thoroughly, avoiding common pitfalls, and working with trusted partners like SERVPRO, you can navigate the process with confidence. Our commitment to excellence and customer satisfaction means you can trust us to restore your home and peace of mind. If you’re facing property damage, contact SERVPRO today for expert assistance and support.

Battling Basement Water Damage: How SERVPRO Restores Peace of Mind in Licking County

2/1/2024 (Permalink)

Discovering water damage in your basement can quickly turn a peaceful home into a source of stress. In Licking County, from the historic streets of Newark to the charming community of Granville, and the serene landscapes of Heath, Marne, and Vanatta, homeowners have faced their share of water woes. But there's a silver lining to this cloud, and it shines brightly in the form of SERVPRO's expert water damage restoration services.

The Unwanted Basement Guest

Water damage in the basement is a common issue, especially in areas like Licking County where varying weather patterns can lead to unexpected leaks, floods, or humidity problems. Basements, being the lowest point in a home, are particularly vulnerable to water intrusion from heavy rains, snow melts, or even internal sources like pipe bursts.

SERVPRO to the Rescue

When water takes up residence in your basement, quick action is critical, and that's where SERVPRO of Licking County comes into play. Our team of professionals is equipped with the expertise and technology to address and rectify water damage swiftly and effectively, minimizing the disruption to your life and the impact on your property.

1. Rapid Response: Time is of the essence with water damage. Our local presence in towns like Newark, Heath, and beyond ensures a prompt response to your emergency, reducing the chance of further damage and mold growth.

2. Expert Assessment: Upon arrival, our skilled production managers conduct a thorough assessment to determine the extent of the water damage. This step is crucial for developing a strategic plan of action tailored to your specific situation.

3. Water Extraction: Using state-of-the-art equipment, SERVPRO's team removes standing water, including those hidden pockets of moisture that can lead to long-term issues if not addressed.

4. Drying and Dehumidifying: Our specialized drying techniques and dehumidifying processes ensure that your basement is returned to a safe, dry state, discouraging mold and mildew growth.

5. Restoration: Whether it's replacing damaged drywall or restoring treasured belongings, SERVPRO of Licking County works diligently to get your basement—and your life—back to normal.

A Commitment to Community

Our dedication goes beyond just restoring homes; it's about rebuilding the peace of mind for families in Newark, Granville, Heath, Marne, Vanatta, and throughout Licking County. We understand the stress and frustration that comes with water damage, which is why we're committed to providing compassionate service and transparent communication every step of the way.

Why Choose SERVPRO?

Choosing SERVPRO means opting for a seamless, stress-free restoration experience. Our local knowledge of Licking County, combined with our national standards of excellence, makes us uniquely equipped to handle the challenges of water damage in your basement. We're not just a service provider; we're your neighbors, ready to help when disaster strikes.

Ready When You Need Us

Water damage doesn't wait for a convenient time. Thankfully, neither do we. SERVPRO of Licking County is here for you 24/7, providing professional, efficient, and friendly service to ensure your basement and your home are restored to their pre-damage condition. So, if water finds its way into your basement, remember, help is just a phone call away. Let us take the worry off your hands so you can get back to enjoying your home, safe and sound.

For expert water damage restoration in Licking County, trust the professionals at SERVPRO. We're ready to restore your basement and your peace of mind.

SERVPRO and NBC 4: A Partnership Built on Trust and Expertise

2/1/2024 (Permalink)

In an exciting development for homeowners and businesses throughout the region, SERVPRO is proud to announce its partnership with NBC 4, becoming their preferred restoration sponsor. This collaboration marks a significant milestone, bringing together two entities committed to excellence and community service. Here’s why this partnership is set to redefine restoration experiences, offering unparalleled peace of mind to those in need.

A Match Made in Restoration Heaven

SERVPRO has long been recognized for its unwavering dedication to providing swift, efficient, and professional restoration services. From tackling the aftermath of unexpected water damage to addressing the complexities of fire restoration, SERVPRO’s team of experts has established a reputation for handling crises with compassion and precision. Teaming up with NBC 4, a trusted news source committed to keeping the community informed and safe, SERVPRO is poised to extend its reach and impact, ensuring that more people have access to reliable restoration services when they need them the most.

Why NBC 4 Chose SERVPRO

NBC 4’s decision to choose SERVPRO as its preferred restoration sponsor was driven by a shared commitment to serving and supporting the community. In times of disaster, the need for accurate information and professional assistance is paramount. NBC 4 provides the former, keeping the community informed about potential hazards and safety measures, while SERVPRO offers the latter, stepping in to mitigate damage and restore normalcy. This partnership is a testament to NBC 4’s confidence in SERVPRO’s ability to deliver top-tier restoration services, underscored by a mutual desire to put the community’s needs first.

What This Means for You

For homeowners, business owners, and the community at large, this partnership offers reassurance that in the face of disaster, support is readily available. Viewers of NBC 4 can now benefit from direct access to SERVPRO’s restoration services, ensuring a quick response to emergencies. Additionally, this collaboration will feature educational segments on disaster preparedness, tips for minimizing damage, and insights into the restoration process, empowering the community with knowledge and resources to protect their properties and loved ones.

A Future of Enhanced Service and Community Engagement

Looking ahead, SERVPRO and NBC 4 are excited to explore new ways to serve and engage with the community. From community service initiatives to educational outreach, this partnership is just the beginning of a concerted effort to enhance the resilience and well-being of our shared community. By combining resources, expertise, and a deep commitment to service, SERVPRO and NBC 4 are set to become more than just a restoration sponsor and news outlet—they’re becoming key allies in fostering a safer, more informed community.

Ready When You Need Us

Disasters may not keep regular business hours, but fortunately, SERVPRO and NBC 4’s commitment to the community knows no bounds. Whether you’re dealing with the aftermath of a storm, facing water damage, or in need of fire restoration services, remember that help is just a phone call away. With SERVPRO’s expertise and NBC 4’s support, you have a powerful duo on your side, ready to restore not just your property, but your peace of mind.

This partnership underscores a powerful message: when it comes to facing unforeseen challenges, you’re not alone. SERVPRO and NBC 4 are here for you, combining forces to ensure that when disaster strikes, the path to recovery is clear, supported, and accessible.

Water Flooded Your Tile Floor? Here's What to Do Next

8/1/2023 (Permalink)

Tile floors are durable and easy to clean from sweeping to dusting to mopping, but can they hold up if flooded? Discovering water flooding your tile floor can be a stressful and alarming situation for any homeowner. Whether it's due to a burst pipe, a faulty appliance, or heavy rain, immediate action is crucial to minimize damage and prevent further issues.

1. Ensure Safety First:

Before addressing the flooding, prioritize your safety. If the water level is high, avoid walking through it to prevent slipping or encountering electrical hazards. If necessary, turn off the main power supply to the affected area to reduce the risk of electrical accidents.

2. Identify the Source:

Try to identify the source of the flooding and, if possible, shut off the water supply to stop any additional water from flowing in. If the source is a burst pipe or appliance malfunction, turn off the water valve connected to the affected area immediately.

3. Remove Excess Water:

Use towels, mops, or a wet/dry vacuum to remove as much standing water as possible from the tile floor. The sooner you remove the water, the less likely it is to seep into the grout lines or cause damage to the subfloor.

4. Dry the Area Thoroughly:

Properly drying the tile floor and surrounding areas is crucial to prevent mold growth and further damage. Open windows and doors to encourage natural ventilation, and use fans and dehumidifiers to expedite the drying process.

5. Inspect for Damage:

Thoroughly inspect the tile floor for signs of damage. Cracked or loose tiles may indicate water has seeped underneath. If you notice any damage, consider contacting a professional to assess and repair the tiles and subfloor.

6. Clean and Sanitize:

Flooding can introduce contaminants into your home. Clean and sanitize the tile floor with a mild detergent to ensure a hygienic environment. Avoid using harsh chemicals that may damage the tiles or grout.

7. Check Grout and Sealant:

Over time, grout and sealant can deteriorate, allowing water to penetrate the tile floor more easily. Check for any cracked or damaged grout lines and consider resealing the tiles to enhance water resistance.

8. Prevent Future Flooding:

After addressing the current situation, take preventive measures to reduce the risk of future flooding. Regularly inspect plumbing fixtures and appliances for leaks or malfunctions. Consider installing water leak detectors and investing in flood-resistant barriers for vulnerable areas.

9. Call SERVPRO:

In cases of significant flooding or extensive damage, it's best to seek professional help. A reputable water damage restoration service like SERVPRO can thoroughly assess the situation, provide comprehensive cleanup and restoration, and mitigate potential long-term issues.

10. Review Insurance Coverage:

Check your homeowner's insurance policy to determine if it covers water damage. Document the extent of the flooding and any damages for insurance purposes. Contact your insurance provider promptly to initiate a claim if necessary.

Facing water flooding your tile floor can be overwhelming, but swift and proper action is crucial in mitigating the damage. By following these steps and seeking professional assistance when needed, you can effectively address the issue, protect your property, and prevent future incidents. Remember, a proactive approach and timely response are key to minimizing the impact of water damage on your tile floor and ensuring a safe and resilient living space.

SERVPRO: Your Trusted Partner for Water and Fire Mitigation

8/1/2023 (Permalink)

When disaster strikes your home or business, quick and effective restoration services are essential to minimize damage and get back on your feet. SERVPRO® has earned a reputation as a leading water and fire mitigation company in the Columbus and surrounding areas, known for its professionalism, expertise, and commitment to customer satisfaction.

1. 24/7 Emergency Response:

Disasters don't wait for convenient hours, and neither does SERVPRO. They offer 24/7 emergency response services, ready to spring into action when you need them the most. Whether it's water damage from a burst pipe or fire damage from a sudden blaze, SERVPRO's rapid response ensures your property gets the immediate attention it deserves.

2. Highly Trained Professionals:

SERVPRO's technicians undergo rigorous training in water and fire mitigation, mold remediation, and restoration techniques. Their certified professionals are equipped with the knowledge and skills to handle a wide range of restoration challenges, ensuring that your property is in capable hands.

3. State-of-the-Art Equipment:

SERVPRO utilizes advanced equipment and cutting-edge technology to tackle water and fire damage effectively. From powerful extraction machines to industrial-grade drying equipment, they have the tools to efficiently restore your property to pre-disaster conditions.

4. Comprehensive Services:

SERVPRO offers a full spectrum of restoration services, from water extraction and drying to smoke and soot removal. Their comprehensive approach ensures that every aspect of the mitigation and restoration process is handled professionally and thoroughly.

5. Insurance Coordination:

Dealing with insurance claims can be daunting after experiencing a disaster. SERVPRO assists in navigating the insurance process, providing documentation and direct communication with insurance companies to streamline the claims process for you.

 6. Compassionate Customer Service:

Facing water or fire damage can be a distressing experience, and SERVPRO understands the emotional toll it takes on property owners. Their compassionate and caring approach ensures that you receive support and reassurance throughout the restoration journey.

 7. IICRC Certification:

SERVPRO holds Institute of Inspection, Cleaning, and Restoration Certification (IICRC), showcasing their dedication to maintaining the highest industry standards and best practices in restoration and mitigation.

 8. Proven Track Record:

With over 50 years of experience in the restoration industry, SERVPRO has built a solid reputation for excellence. Countless satisfied customers testify to their reliability, professionalism, and exceptional results.

When it comes to water and fire mitigation services, SERVPRO stands out as a trusted and reliable partner. Their commitment to rapid response, highly trained technicians, advanced equipment, and compassionate customer service makes them the best choice for restoring your property after a disaster. If you're ever faced with water or fire damage, don't hesitate to call on SERVPRO for expert assistance and peace of mind during the restoration process.

What You Should Know About Water Damage Restoration Planning

2/1/2023 (Permalink)

Call the trusted leaders in the restoration industry!

When homeowners find themselves faced with water from a flood or bursting pipes, they often want to know how long the restoration efforts will take. The answer depends on the extent of the damage, the type of water to invade the home and materials used throughout the affected area. Homeowners can expect the process to take anywhere from two to three days, but to not be surprised if it takes as many as seven. Some factors that affect the time it takes to dry out a home include:

• The type of water to flood the home
• The size of the area affected
• The building materials affected

Type of Water

Clean water is easier to clean up than black water, as the former doesn’t require special Hazmat materials or equipment. If your problems stem from bursting pipes, the solution may be as simple as fixing the pipes and drying out the area. If you do so within 24 to 48 hours, you can prevent mold and bacteria growth as well.

Size of Affected Area

The type of water isn’t the only factor to affect restoration times. The size of area plays a huge part as well. If the size of the affected area is relatively small, less than ten square feet, restoration efforts can take as little as two days, and you may even be able to perform them yourself. However, if your entire ground floor is flooded, it could take several days of professional efforts.

Materials Impacted

If it is just your carpet that is affected, restoration efforts shouldn’t require much of your time at all. However, if your drywall, insulation and/or framing are impacted, you may need to do more than fix a broken pipe. Restoration efforts in the latter instance could take as long as 10 days or more.

Every situation is different, and the water damage caused by bursting pipes could be far more severe than damage from, say, a leaking pipe. Talk to your local SERVPRO of Licking County water damage restoration team to learn more about what to expect.

We Are Here To Help With Your Insurance Claim

2/1/2023 (Permalink)

Our team of professionals take the worry away with your claim

When you experience an unexpected disaster in your home, you may not know how to handle it. After the shock is over, your first thought is “How am I going to pay for this?”. This is a common question homeowners ask themselves given the high cost of repairing water, fire, mold or trauma damage. Good news for you, our team of professionals is here to help eliminate that concern.

Here at SERVPRO of Licking County set ourselves apart from other restoration companies by how well we work with your insurance company. Our dedicated team of professionals understands the insurance industry. From knowing how the claims process works, to getting your claim submitted and your repairs covered. Many of our team members have a background in the insurance industry.

As one of the largest restoration and damage remediation companies in the country, we work with hundreds of insurance companies to help our customers get their claims processed quickly and fairly. Many insurance companies know that SERVPRO handles losses professionally and often recommend us to their policyholders.

SERVPRO of Licking County is here for you!

What You Need To Know About Fires

12/6/2022 (Permalink)

Timing is everything. In just two minutes, a fire can become life-threatening. In five minutes, a residence can be engulfed in flames.

• Fire is FAST! In less than 30 seconds a small flame can turn into a serious fire. It only takes minutes for thick black smoke to fill a house or for it to be engulfed in flames - impairing vision and breathing.
• Fire is HOT! Room temperatures in a fire can be 100 degrees at floor level and rise to 600 degrees at eye level. Inhaling this super-hot air will scorch your lungs and melt clothes on your skin. Always crawl on the floor!
• Fire is DARK! Fires start bright but quickly produce black smoke and complete darkness.
• Smoke is DEADLY! Smoke and toxic gases kill more people than flames do. Fire produces poisonous gases that disorient you. Asphyxiation (suffocation) is the leading cause of death from home-related fires.

Since each smoke and fire damage situation is a bit different, each one requires a customized solution tailored to the specific conditions. Our SERVPRO Team has the necessary equipment, expertise, and experience to restore your fire or smoke-damaged property. Most importantly, we will also treat your family with empathy and respect and your property with care.

We Always Here To Help!

8/18/2022 (Permalink)

We are dedicated to being "Faster to any size disaster".

Across the United States, SERVPRO Franchises are gearing up to serve you as the leader in the cleaning and restoration industry. Are you READY for what the year may bring your way? While we only hope to see good things come throughout the year, it is always a good idea to plan ahead for the unexpected and unwelcome disasters such as fire, water or mold damage.

Here at SERVPRO of Licking County, we are here to help make your residential or commercial property “Like it never even happened,” if one of those disasters comes your way. With over 2,000 independently owned and operated Franchises, you can trust the team in green to get your property— and life—back to normal. We are only one call away!

Faster to any size disaster is a commitment from SERVPRO to be there when you need us the most.

Whether you are a small business or home owner facing minor fire or water damage, or a property manager dealing with a widespread disaster, SERVPRO of Licking County has the resources needed to respond quickly and efficiently. The faster help arrives, the quicker restoration begins and the sooner you can resume business as usual.

If a fire, water or mold damage strikes, no matter the size, call SERVPRO of Licking County at (740) 587-0938!